Speaking without Hurting: Assertiveness and Psychological Safety in Receiving Criticism

Abstract

Receiving criticism for improvement can be difficult, especially when that feedback comes from subordinates. One way to make receiving this information easier is to create a team environment that facilitates addressing these sensitive issues without harming personal relationships. This article analyses two factors that can contribute to channelling this type of criticism: assertiveness and psychological safety. To explore these concepts, we carried out a qualitative study based on semi-structured interviews with team managers. The practices that facilitated receiving criticism from subordinates included speaking respectfully, tolerance for errors, and focusing on the problem rather than the person. In general, receiving this feedback was appreciated and served to strengthen the bond with the other team member.