HEALTHCARE SERVICE QUALITY- A REVIEW OF LITERATURE-Reference-Cited by-同舟云学术

HEALTHCARE SERVICE QUALITY- A REVIEW OF LITERATURE

Published:2022-03-15 Issue: Volume: Page:143-147
ISSN:
Container-title:PARIPEX INDIAN JOURNAL OF RESEARCH
language:en
Short-container-title:PIJR

Author:

Monika Monika¹,Singh Ajmer²

Affiliation:

1. Research Scholar, Department of Management, Chaudhary Ranbir Singh University,Jind (Haryana).

2. Faculty, Deptt. of Management Studies, Chaudhary Ranbir Singh University, Jind (Haryana).

Abstract

Healthcare is a service sector with unique characteristics. Across the world public and private healthcare institutions have been the matter of priority. There are so many studies done on the various factors of hospital like assessing competition in hospital care market,performance relationship, and environment uncertainty in hospital,patient loyalty in India and outside India.Healthcare Service quality is a broad concept.This paper examines the review of literature on Healthcare Service Quality. Review of healthcare service quality was done by analysing 25 articles. The study investigates the factor of quality affecting the value care and patient satisfaction. Patient satisfaction is an important parameter to measure healthcare service quality level. This study is based on secondary data literature review and it explores the important factors on Healthcare Service Quality.

Publisher

World Wide Journals

Reference27 articles.

1. Rani, M., Phougat, J., & Kaur, M. (2021). Patient’s Knowledge and Satisfaction with health Care of a Tertiary Care Hospital Situated in Rural area of Northern India (Haryana). Medico Legal Update,21(1) 520-526.

2. Jalem, S. R. (2020). Evaluation of Patient Satisfaction in Outpatient Department of a General Hospital in Mexico-A Questionnaire Based Study. International Journal of Health Sciences Research, 10(2), 201-207.

3. Kamra, V., Sethi, S. K., & Sharma, J. K. (2019). An Empirical Study on Service Quality C3.0omparison Between Private and Public Hospitals in Delhi-NCR. International Journal of Marketing & Business Communication, 8 (4) 2019, 13-27

4. Al-Daoar, R. M. A., & Munusamy, S.(2019) Effect of Personnel Care Quality of Private Healthcare Providers on Arab Patients’ Satisfaction and Word-of-Mouth Communication: An Empirical Research in India. International Journal of Engineering and Advanced Technology (IJEAT) ISSN: 2249 – 8958, Volume-9 Issue-1

5. Princy, A. S., & Rajeswari, M.(2019) Assessment of Patient Satisfaction by Physician Assistants in Super Specialty Hospital. International Journal of Engineering and Advanced Technology (IJEAT) ISSN: 2249 – 8958, Volume-8 Issue-6