DeLone and McLean Model of Academic Information System Success

Abstract

Information system (IS) is crucial in today’s educational institution. Academic information systems that provide reliable and well-presented information are essential for the university to improve strategic performance in management and decision making. To achieve educational-related goals, University makes investments in IS expecting positive impacts but often lacks post-implementation review. Thus, evaluation of IS “success” is an important aspect to ensure successful service delivery. This is indicated by the effective use of the system and the positive influence it has on their customers This is indicated by the effective use of the system and the positive impact on their customers. This study addresses factors that influence the successful implementation of the Academic Information System (AIS) using IS success models. The structural model has been tested using an empirical approach based on data collected from 187 active users of AIS. This study found compared to other quality dimensions, information quality has the greatest influence on user satisfaction. However, perceived system quality is not a significant predictor of system use and user satisfaction