TASK CLARIFICATION, PERFORMANCE FEEDBACK, AND SOCIAL PRAISE: PROCEDURES FOR IMPROVING THE CUSTOMER SERVICE OF BANK TELLERS
Author:
Publisher
Wiley
Subject
Philosophy,Sociology and Political Science,Applied Psychology
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1901/jaba.1988.21-65/fullpdf
Reference7 articles.
1. Improving customer service in a large store through the use of training and feedback;Brown;Journal of Organizational Behavior Management,1980
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3. Fostering friendliness in a fast food franchise;Komaki;Journal of Organizational Behavior Management,1980
4. The applied behavior analysis approach and individual employees: Improving performance in two small businesses;Komaki;Organizational Behavior and Human Performance,1977
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