Work intensification and job satisfaction among domestic workers in rural Zimbabwe

Abstract

This article focused on the under-researched concept of work intensification among domestic workers. Domestic work in Zimbabwe remains a primary source of employment for rudimentary qualified women in both rural and urban areas. This prompted the need for this research to understand better two essential dimensions of an employer-worker relationship, work intensification and job satisfaction. The sample comprised 25 participants, of whom 15 were domestic workers, and 10 were employers of domestic workers. The research used a qualitative approach to understand better the dynamics of work intensification among rural women employed as domestic workers in rural Zimbabwe. Our findings show that employers bring about work intensification in domestic work settings. This is further exacerbated by unpaid overtime hours. Moreover, work intensification in the studied sample deteriorates job satisfaction and relations between employer and employee. As a result, productivity dwindles in the long term because of exhaustion and burnout.