Digital services development in Ukraine-Reference-Cited by-同舟云学术

Digital services development in Ukraine

Published:2023-01 Issue:1 Volume:26 Page:134-146
ISSN:2223-2621
Container-title:Khazar Journal of Humanities and Social Sciences
language:
Short-container-title:KJHSS

Author:

Petkun Svetlana¹^ORCID,Kravchenko Milena¹^ORCID,Yaroshovets Tetiana¹^ORCID,Kulinich Oleg²^ORCID

Affiliation:

1. State University of Telecommunications, Kyiv, Ukraine

2. Educational and Research Institute "Institute of Public Administration" V.N.Karazin Kharkiv National University, Kharkiv, Ukraine

Abstract

Digital technologies, electronic communications, and digital services are currently being intensively developed in all spheres of Ukrainian society. Digitalization of public services at the state level helps to meet the expectations and needs of citizens in real time and contributes to improving the quality and sustainability of the services provided. At the same time, despite the progress made in the digitalization of public services, the proper functioning of the digital state is being hampered by a significant number of citizens who, for objective or subjective reasons, cannot use digital services. In other words, there is a digital divide, which determines the strengthening of the inclusiveness of the provision of digital services based on the principles of non-discrimination, taking into account the diversity of people, effective involvement and inclusion of all its participants in the digital process to improve the quality of life and well-being.

Publisher

Khazar University Press

Subject

General Medicine

Reference19 articles.

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2. Castells, M. (2006). Information Society and the Welfare State. 256 p.

3. Center for the provision of administrative services (2023). https://www.cnaprv.gov.ua/

4. Decree of the Cabinet of Ministers of Ukraine (2018). On the approval of the Concept for the Development of the Digital Economy and Society of Ukraine for 2018-2020 and the approval of the plan of measures for its implementation. (2018). dated January 17, 2018 No. 67-р URL: https://zakon.rada.gov.ua/laws/show/67-2018-р#n13

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