Direct and Interactive Effects of the Physical Work Environment on Attitudes

Abstract

This study examined the direct and interactive relationships among several elements of the physical work environment (i.e., type of office, personal computer [PC] use, and ergonomic furniture), types of work (i.e., clerical, professional, and managerial, and supervisory versus nonsupervisory), and employee attitudes (i.e., satisfaction and environmental perceptions). Two-hundred and twenty-eight employees of a large bank completed questionnaires. Analyses of variance revealed both direct and interactive effects. Differences were found across those with and without PCs and ergonomic furniture on various attitudes and perceptions. Differences were also found across office types, as were interactive effects among work types and office types. These results support the hypothesis that relationships among these variables are complex and interactive, and illustrate that perceptions of the physical environment are moderated by the job level and the type of work people perform.