Exploring the Link Between Emotional Intelligence and Compassionate Communication in Nurses: A Cross-Sectional Study

Abstract

Background: The main purposes of the nursing profession are to protect and improve health and to prevent and heal diseases. It is crucial to investigate the factors that can influence nurses’ ability to enhance their performance in their professional lives and conduct the nursing care process more qualitatively and effectively. Objective: This study aimed to examine the association between emotional intelligence and compassionate communication in nurses. Methods: This cross-sectional and descriptive study was conducted with 140 nurses working in various units of the public hospital in Kilis, Turkey. Data were collected through a demographic information form, Emotional Intelligence Scale, and Compassionate Communication Scale. Results: It was determined that nurses’ emotional intelligence and compassionate communication were above average. A significant association was found between nurses’ emotional intelligence and compassionate communication ( F = 16.08, P < .001) and emotional intelligence explains 10% of the variance in compassionate communication ( R = 0.323, R2 = 0.104). Conclusions: Emotional intelligence and compassionate communication should be taken into consideration so that nurses can recognize and understand patients’ emotions, alleviate their hurt, and deliver delicate, kind, and compassionate care.