When does compassion fatigue hit social workers? Caring for oncology patients in Korea

Abstract

Understanding compassion fatigue is vital to supporting the health and well-being of oncology psychosocial service providers and oncology patients. This study aims to examine when compassion fatigue is experienced and how it is dealt with by medical social workers providing psychosocial care for oncology patients. A purposeful sample of 12 medical social workers was recruited; each participant was working at a hospital and providing psychosocial care for oncology patients in Korea. Through in-depth qualitative interviews, the following themes emerged regarding oncology social workers’ experiences with compassion fatigue: (1) when compassion fatigue hits me (when bonding with clients, when facing a client’s death, when facing organizational hurdles, when feeling inadequate) and (2) how I deal with compassion fatigue (communicating with others, setting professional boundaries, finding ways to help myself, creating grief rituals, building professional identity). Implications and psychosocial interventions that may help reduce oncology social workers’ compassion fatigue are discussed.