Patient Satisfaction With Otolaryngology Care: Stratification by Race, Age, Gender, Income, and Language

Author:

Naunheim Matthew R.1,Xu Lucy1,Zhou Guohai2,Agarwala Aalok3

Affiliation:

1. Department of Otolaryngology–Head and Neck SurgeryMassachusetts Eye and Ear InfirmaryDepartment of OtolaryngologyHarvard Medical SchoolBostonMassachusettsUSA

2. Center for Clinical InvestigationBrigham and Women’s HospitalBostonMassachusettsUSA

3. Massachusetts Eye and Ear InfirmaryHarvard Medical SchoolBostonMassachusettsUSA

Publisher

Wiley

Subject

Otorhinolaryngology,Surgery

Reference27 articles.

1. Association Between Patient Satisfaction and Short-Term Outcomes After Major Cancer Surgery

2. The Relationship Between Patient Satisfaction With Hospitalization and Outcomes Up to 6 Months Post-Discharge in Cardiac Patients

3. Does patient satisfaction affect patient loyalty?

4. How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return;Otani K;J Healthc Manag Am Coll Healthc Exec,2010

5. Excellence in patient satisfaction within a patient‐centered culture;Cliff B;J Healthc Manag,2012

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