Connecting the dots: Neighbourhood House and institutional accessibility

Abstract

Accessibility to public resources has been a major challenge to many service users. The fragmentation among different organizational stakeholders in social service generates a ‘wicked problem’ that creates an institutional barrier for service users in the community to navigate the maze of service networks. However, this institutional barrier has not been fully discussed and articulated in the social service literature. Based on the findings of a study on Neighbourhood House in Metro Vancouver, Canada, we argue that as a place-based community service organization it has successfully generated an institutional accessibility for service providers and service users to reach each other.