Banking, Technology Workers and Their Career Development

Abstract

This case study describes a project undertaken to support the career development of information technology workers in one of Australia's largest financial services organisations. The Technology, eCommerce and Payments Division (TeP) of the Australia & New Zealand Bank (ANZ) is responsible for driving the technological transformation of the bank. The shortage of skilled technology staff globally requires technology organisations to facilitate effective employee career management. Results of a staff satisfaction survey in 1999 in the information technology service delivery area of TeP indicated that staff needed to improve their ability to drive their own careers and professional development more proactively and managers needed to improve their “career coaching” skills to support staff. Over several months in 2000 a targeted career development project was undertaken. It resulted in significantly increased staff satisfaction in the area of careers and training and greatly improved capacity on the part of managers to support employee career decision-making.