1. Etienne Charbonneauis a doctoral student at the School of Public Affairs and Administration at Rutgers University, Newark. His research focuses on municipal benchmarking systems, social equity in performance measurement, and citizen satisfaction. He is a senior research associate at the National Center for Public Performance.
2. Norma M. Riccucciis a professor of public administration at the School of Public Affairs and Administration at Rutgers University, Newark. Issues of social equity and cultural diversity in government workforces are among her research interests. She is a fellow of the National Academy of Public Administration and is president of the Public Management Research Association.
3. Gregg G. Van Ryzinis an associate professor of public administration at the School of Public Affairs and Administration at Rutgers University, Newark, where he teaches research methods and statistics. His research focuses on the use of citizen and client surveys to measure the performance of government and nonproft organizations and evaluate program outcomes. He also conducts research on public support for government policy and programs, civic engagement, and trust in government.
4. Marc Holzeris dean and Board of Governors Professor at the School of Public Affairs and Administration at Rutgers University, Newark. He is also the director of the National Center for Public Performance. His research addresses issues of public performance, e-governance, comparative public administration, and the infuence of culture on management. He is a fellow of the National Academy of Pubic Administration.