Did Leadership Become More Important During COVID-19? A Longitudinal Analysis of the Impact of Servant Leadership on Performance and Work-Life Balance Satisfaction in a Public Organization

Author:

Metselaar Samantha A.1ORCID,Klijn Erik Hans1,den Dulk Laura1,Vermeeren Brenda1ORCID

Affiliation:

1. Erasmus University Rotterdam, The Netherlands

Abstract

In this article we raise the question whether servant leadership became more important for performance and work-life balance satisfaction during the COVID-19 pandemic. Two alternative hypotheses are formulated stating that on the one hand the impact of servant leadership may have increased during COVID-19 as servant leadership can help in dealing with a crisis. On the other hand, it may have become more difficult to express leadership behaviors when leaders and employees are physically distanced from one another. A longitudinal approach was taken to examine the role of servant leadership in relation to the performance and work-life balance satisfaction, comparing the situation before and during the pandemic. Panel data was collected in a Dutch government organization ( N = 293). Results indicate that there was a decrease in the amount of servant leadership experienced by employees, however its impact remained in times where leaders and employees were confined to their homes.

Publisher

SAGE Publications

Subject

Organizational Behavior and Human Resource Management,Public Administration

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