Strategic Service Quality Management for Health Care
Author:
Affiliation:
1. Decision and Information Sciences, College of Business Administration, University of Houston, Houston, Texas 77204-6282
2. Department of Clinical Investigation, The University of Texas, M. D. Anderson Cancer Center, Houston, Texas 77030
Publisher
Ovid Technologies (Wolters Kluwer Health)
Subject
Health Policy
Link
http://journals.sagepub.com/doi/pdf/10.1177/0885713x9601100102
Reference48 articles.
1. Improved Customer Service: Measuring the Payoff
2. Toward an Applied Technology for Quality Measurement in Health Care
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