Co-creation: A New Pathway for Solving Dysfunctionalities in Governance Systems?

Abstract

Although governance systems play a crucial role in securing an accountable public sector, they can grow overly resource demanding, cause problematic distortion of welfare tasks and crowd out motivation among employees. This study contributes to existing literature by conceptualizing co-creation as a pathway for solving dysfunctionalities in governance systems and explores the prospects of such an approach. Based on a case study of the development of a municipal supervision system, the study outlines the characteristics of co-creating governance systems. The results points to co-creation as a promising, although resource demanding, pathway for finding robust solutions to dysfunctionalities in governance systems.