Examining multi-dimensional trust of technology in citizens’ adoption of e-voting in developing countries

Abstract

Prior research has highlighted the pivotal role of trust in the adoption of e-voting. However, trust as a construct has generally been studied without clear specifications of its underlying dimensions. As part of building a more comprehensive understanding of trust in e-voting, we propose and validate the underlying dimensions of trust in technology to be security, usability, privacy and validity. In an application to e-voting, we propose that greater trust in its technology could mitigate its perceived risks, and lead to higher intentions to use e-voting. To test our model, we collected data from 426 voters in East Java province, Indonesia. The findings confirmed the validity of all proposed dimensions of trust of technology. Trust of technology is a significant determinant of intention to use e-voting. Trust of technology also indirectly influences intentions to use e-voting through perceived risks.