Assessing Clinician Experience: Contributions from Human Factors

Abstract

Evidence points to the critical importance of creating a positive clinical experience to maintain a well-functioning healthcare system. Despite its importance, there is little guidance on how to assess clinical user experience. While there does not yet appear to be consensus on critical domains of clinical experience, most components that appear in the literature or as categories in proprietary descriptions include areas in which human factors can and should have an impact. Panelists will discuss their experiences with various approaches to assessing clinical user experience and associated advantages and disadvantages. Specific approaches discussed include how technical and system data can be triangulated with other data, use of MITRE’s Resilience-Aware Development structured observation form (RAD-O), application of various survey strategies, and application of a work-centered approach to evaluation. A clinician also brings the perspective of the impact of using multiple electronic health records simultaneously on user experience.