Satisfaction With Care

Author:

Phillips Karon L.1,Chiriboga David A.2,Jang Yuri2

Affiliation:

1. Silver Spring, MD, USA

2. University of South Florida, Tampa, FL, USA

Abstract

Objectives: This study examined how patients’ satisfaction with their care is affected by racial/ethnic concordance and patients’ perceived interpersonal sensitivity of their providers. The sample consisted of non-Hispanic Whites, African Americans/Blacks, Hispanics/Latinos, and Asian Americans age 50 and older. Method: Data came from the population-based Commonwealth Fund 2001 Health Care Quality Survey ( n = 2,075). A hierarchical regression model of satisfaction was estimated for each racial/ethnic group with a sequential entry of variables: demographic and health-related variables, racial/ethnic concordance between patient and provider, and interpersonal sensitivity. Results: The influence of patient-provider racial/ethnic concordance on satisfaction with care was negligible, but the influence of interpersonal sensitivity was substantial ( p < .001) in all racial/ethnic groups. Discussion: Findings suggest that racial/ethnic concordance may not be universally effective for diverse older populations, but perceived interpersonal sensitivity of the provider has a strong influence on older adults’ satisfaction with care regardless of their racial/ethnic background.

Publisher

SAGE Publications

Subject

Geriatrics and Gerontology,Community and Home Care,Gerontology

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