Leveraging from Home: A Qualitative Study Examining Indian Nurses’ Job Demand Management during the Pandemic

Abstract

In this qualitative study spread across three Indian states—Assam, Kerala and Maharashtra, we explore how 13 Indian staff nurses working full time in the first wave of the COVID pandemic cope with the increased job demands and perceived psychological contract breaches (PCB) from a work−home resources (W−HR) perspective. The study utilises the W−HR model as a theoretical lens to analyse the nurses’ lived experiences through a phenomenological approach. We could observe that a significant black swan event such as the pandemic can trigger resource depletion at work and home and materialise in PCB at work for the nurses. Nurses then resort to sensemaking to tide over the pandemic-affected work circumstances by balancing contextual demands and personal resources. By integrating PCB experienced by these nurses via a W−HR model framework, we address calls by researchers to understand how psychological contracts change over time.