Semi-Automated Feedback and Team Behavior

Abstract

This paper describes the effects on a task force team of the application of information feedback concerning the task performance and socio-emotional climate of that team. A distinctive feature of the application is the use of individual team members' perceptions, suitably combined, to provide the feedback information automatically on dials with sweep hands. An analysis of the experiment suggests that the feedback was having a strong effect on certain aspects of the team's task-related behavior. Implications of the finding for improving the effectiveness of managerial teams undertaking decision-making tasks are discussed.