Survey Results for Rural Bus Rapid Transit (BRT) VelociRFTA and Future Human Factor Considerations

Abstract

With the uncertainty of light rail for public transportation in the USA, Bus Rapid Transit (BRT) is a growing trend. The Roaring Fork Transportation Authority (RFTA) has been in operation since 1983, and functions as a Regional Transportation Authority. RFTA is the second largest public transit system in Colorado, after Denver Rapid Transit Delivery (RTD). RFTA is also the largest rural public transit system the United States of America (USA) and BRT VelociRFTA is the first Rural Bus Rapid Transit system in the USA. Results are positive for rider satisfaction and bus and bus station safety and comfort from a recent customer survey of RFTA’s VelociRFTA Bus Rapid Transit Program service and amenities. Ridership is up 22% for RFTA overall from 2013 with the introduction of the VelociRFTA BRT in the fall of 2013. Survey results will assist in training, productivity, well-being and sustainability for the existing and future RFTA programs. HFE recommendations for an updated dispatch control room are scheduled for fall of 2014.