Hotel Employees’ Burnout and Turnover Intentions

Abstract

This study was conducted to explore the employees’ burnout issues and the employees’ intention to leave in a selected hotel. A descriptive case study design was used to provide the framework for the research investigation and used as a guide in the data collection process, the development of instruments and scale, and the analysis of data or information. The findings indicated that there was a close association between employee burnout variable with the employee turnover intentions variable. Where appropriate, findings from previous research had been included to support or refute the results from this study. However, since the purpose of the study was to explore the employees’ situation at one hotel, the results had to be taken cautiously. Regardless, however, the study did highlight aspects that should be of concern to the hotel management since the condition of work, work scheduling and the matching of job with the employees’ capabilities had to be considered to minimize the burnout problems.