1. Out of the Crisis;Deming,1986
2. Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services;Juran,1992
3. The Fifth Discipline: The Art and Practice of the Learning Organization;Senge,1990
4. Quality assurance/quality improvement;Amadio,1993
5. Organization-wide quality improvement in health care;Batalden;Top Health Rec Manage,1991