Utilizing Artificial Intelligence-Powered Chatbots for Enhanced Customer Support in Online Retail-Reference-Cited by-同舟云学术

Utilizing Artificial Intelligence-Powered Chatbots for Enhanced Customer Support in Online Retail

Published:2024-04-04 Issue: Volume:92 Page:1-6
ISSN:
Container-title:2024 Ninth International Conference on Science Technology Engineering and Mathematics (ICONSTEM)
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Author:

M Jayakumar¹,latha Soundarraj Prem²,P M Vishnu Priya³,Gupta Rahul⁴,Abbas Jamal K.⁵,Naser Sarmad Jaafar⁶

Affiliation:

1. Vel Tech RangaraJan Dr. Sagunthala R&D Institute of Science and Technology,Department of Management Studies,Chennai - 62,Tamil Nadu,India

2. School of Business & Management - MBA, Christ University,Pune,Maharashtra,India,412112

3. Kristu Jayanti College (Autonomous),Department of Computer Science,Bangalore,Karnataka,India,560077

4. Management, Bharati Vidyapeeth Institute of Management and Research, Affiliated to Bharati Vidyapeeth (deemed to be university),new Delhi,India,110063

5. AL-Nisour University College,Baghdad,Iraq

6. College of pharmacy / National University of Science and Technology,DhiQar,Iraq

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx8/10568576/10568577/10568790.pdf?arnumber=10568790

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3. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions;Araujo;Computers in Human Behavior,2018

4. Interacting with bots online: Users’ reactions to actions of automated programs in Wikipedia

5. Empirical Assessment and Detection of Suicide Related Posts in Twitter using Artificial Intelligence enabled Classification Logic