Improving Consumers Continuous Usage of Chatbots: The Perspective of Multiple Reference Effects
Author:
Affiliation:
1. School of international economics and trade, Nanjing University of Finance & Economics,Nanjing,China
2. School of management, Hefei University of Technology,Hefei,China
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/9844831/9844966/09845238.pdf?arnumber=9845238
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1. Risk and rationality: The effects of mood and decision rules on probability weighting
2. Mood as Information: 20 Years Later
3. Mood effects on eyewitness memory: Affective influences on susceptibility to misinformation
4. Music-enhanced recall: An effect of mood congruence, emotion arousal or emotion function?
5. A Study of Service Quality, Perceived Risk and Personal Innovativeness in Internet Banking
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