The Contribution of Chatbot to Enhanced Customer Satisfaction: A Systematic Review
Author:
Affiliation:
1. College of Business Administration University of Bahrain Sakhir,Department of Management and Marketing,Kingdom of Bahrain
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10459226/10459347/10459497.pdf?arnumber=10459497
Reference18 articles.
1. Review of Using Technologies of Artificial Intelligence in Companies
2. Chatbots for Business and Customer Support;Joseph;Advances in Web Technologies and Engineering book series,2023
3. The Role of Chatbots in Enhancing Customer Experience: Literature Review
4. Users' experiences with chatbots: findings from a questionnaire study
5. A Study of Today's A.I. through Chatbots and Rediscovery of Machine Intelligence
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