1. Task and Process Capturing Toolkit using GUI Automation;2022 International Congress on Human-Computer Interaction, Optimization and Robotic Applications (HORA);2022-06-09
2. Key Performance Indicators to Improve e-Mail Service Quality Through ITIL Framework;Recent Advances in Computational Optimization;2022
3. Implementation helpdesk system using information technology infrastructure library framework on software company;IOP Conference Series: Materials Science and Engineering;2018-10-01
4. Enterprise Application Management in Cloud Computing Context;Proceedings of the 16th International Conference on Information Integration and Web-based Applications & Services;2014-12-04
5. Smart Tools for it Service Management: A Review of Two Decision Support System Projects;SSRN Electronic Journal;2014