An Investigation on the level of Customer Satisfaction with E-Banking Services with a special focus on the Delhi

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An Investigation on the level of Customer Satisfaction with E-Banking Services with a special focus on the Delhi - NCR Region

Published:2024-03-05 Issue: Volume:22 Page:1-6
ISSN:
Container-title:2024 International Conference on Emerging Smart Computing and Informatics (ESCI)
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Author:

Sanwal Tanushree¹,Sharma Ankita²,Avasthi Sandhya³,Tyagi Meenakshi¹,Sharma Rachita⁴,Tyagi Shenki¹

Affiliation:

1. KIET School of Management,KIET Group of Institutions,Delhi-NCR

2. Dr. Bhim Rao Ambedkar University,Agra

3. ABES Engineering College,Computer Science and Engineering,Ghaziabad,India

4. St. John's College,Faculty of Commerce,Agra,India

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10497186/10497189/10497337.pdf?arnumber=10497337

Reference15 articles.

1. The Impact of E-Banking on Customer Satisfaction: Evidence from Banking Sector of Pakistan

2. The Impact Of Service Quality On Customer Satisfaction In Internet Banking

3. Impact of Internet Banking Service Quality on Customer Satisfaction: An Empirical Investigation of Customers in Sri Lanka;Perera;International Journal of Management, IT & Engineering,2018

4. Some researchers as Adeyemi, Ola and Oyewole (2014) conducted a study on electronic banking product and service in Nigeria;Adewuyi;International Journal of Economic Development Research and Investment,2014

5. E – Banking, Service Quality and Customer Satisfaction in Selected Nigerian Banks

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