Construction of a multidimensional performance model based on the perceptions of hospital stakeholders

Abstract

The objective of this article is to design a performance model through a qualitative study conducted on the different stakeholders of the University Health center in regards to their perception of the hospital performance. The study was conducted by dint of interview guides addressing the internal as well as the external stakeholders of the hospital having an influence on the performance of the University Health Centre UHC. The model constructed illustrates that hospital performance is a multidimensional construct that is close to two theoretical performance models, namely the BSC and the WHO PATH model. The combination of the two models allowed for a reconciliation between the visions of the different professional categories of hospitals, resulting in a performance model, which reconciles the vision of caregiving, and the vision of management.