Determining Causes and Severity of End-User Frustration

Author:

Ceaparu Irina,Lazar Jonathan,Bessiere Katie,Robinson John,Shneiderman Ben

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Reference35 articles.

1. Baecker, R., Booth, K., Jovicic, S., McGrenere, J. & Moore, G. (2000). Reducing the gap between what users know and what they need to know. In Proceedings of the ACM 2000 International Conference on Intelligent User Interfaces (pp. 17-23). New York: ACM Press.

2. Whatever Happened to the Frustration-Aggression Hypothesis?

3. Bessiere, K., Ceaparu, I., Lazar, J., Robinson, J. & Shneiderman, B. (2002). Understanding computer user frustration: Measuring and modeling the disruption from poor designs (University of Maryland CS Tech. Rep. No. 4409). College Park: University of Maryland, Department of Computer Science.

4. Bias, R. & Mayhew, D. (Eds.). (1994). Cost-justifying usability. San Francisco: Academic.

5. The impact of computer anxiety and self-efficacy upon performance

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