Early warning signs of a mental health tsunami: Initial data insights from digital services providers during COVID-19 (Preprint)

Abstract

The immediate impact of COVID-19 on mortality and morbidity has demonstrated the need for accurate and real time data monitoring and communication. Displacements to healthcare systems and economies may have created the perfect storm for an impending and enduring mental health crisis.

This project documents observations from multiple digital platforms during the COVID-19 crisis, especially digital mental health services.

We used email and social media campaigns to announce an urgent call for support. Digital mental health service providers (N=44), financial services providers (N=5) and other relevant digital data source providers (N=3) responded with quantitative and/or qualitative insights.

This study demonstrates the complexity of mental health concerns as witnessed by digital providers. A recurring observation is that demand for digital mental health support has risen. The nature of this demand has also changed since COVID-19, notably with an increased presentation of anxiety and loneliness.

This study provides proof-of-concept of the viability of working with data insights from diverse digital services providers. We hope that these insights might help to form an epistemological foundation to stimulate future research. Looking ahead, we anticipate the need for a rigorous process to interpret insights from a wide variety of sources in order to monitor mental health needs.