The Impact of Market Orientation on Customer Satisfaction of Private Schools in Jordan

Abstract

<p><span lang="EN-US">This study aims at identifying the impact of market orientation on customer satisfaction in private schools in Jordan. </span><span lang="EN-US">The population of the study consists of managers of different levels in private schools in Amman. </span><span lang="EN-US">Out of the questionnaires distributed, 158 usable questionnaires were returned with a response rate of 79%.</span><span lang="EN-US"> Market orientation was measured </span><span lang="EN-US">based on </span><span lang="EN-US">Markotz</span><span lang="EN-US"> model</span><span lang="EN-US">. The findings supported the significant influence of market orientation on customer satisfaction. Hence, practical implications for schools’ managers were provided in terms of assessing and monitoring market orientation periodically, to be able to identify where improvements are needed, and to identify which dimensions of market orientation should be considered, especially on competitor orientation.</span></p>