Beyond using Total Quality Management in the health care organizations

Author:

MESSAOUDI Boualem,BELLAKHDAR Abdelkader

Abstract

The aim of the study is to try to address the issue of TQM in terms of being one of the most modern trends in business management, through a comprehensive presentation of its concept, foundations, and its most important principles, with also its importance in the economic organizations and the active role which can plays in the hospitals sector, on the patient and the quality of the provided health care service, as well as the focus on  continuous improvement, with favorable price and timely delivery, the results showed that TQM can contribute effectively not only to improving the quality of health services but also to building a modern health sector

Publisher

Amar Telidji University of Laghouat

Reference15 articles.

1. GOPAL. R). 2006(.,«Total quality management», Prentice Hall, New Delhi, p 02.

2. KNOWLES. G.)2011(., «Quality management», Book boon, UK, p 16.

3. BEHNAM. N.)2017(.,«Principles and Contributions of Total Quality Mangement», Department of Civil Engineering, De La Salle University, Manila, Philippines, p 09.

4. «Norm ISO 9001».,)2008(, Afnor. org, p 29.

5. LOUIS.L). 1986(., «The three phases of change», Quality Progress, p 49.

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