Digital transformation of quality management of educational business processes

Abstract

Problem statement. Educational institutions are actively moving towards digitalization processes. These processes have to be implemented not from scratch, but taking into account the databases, information systems and technologies already applied at the informatization stage and used. Therefore, issues related to the concept of digital transformation of educational organizations become relevant. The study aimed to present the general principles and approaches to the implementation of the digital transformation of educational business processes, formed on the basis of studying domestic and foreign experience, as well as on the basis of the author's experience of participating in the informatization and digitalization of educational institutions in Russia and Kazakhstan. Methodology. The methods for systematizing the approaches of domestic and foreign researchers to the definition of the concept of digital transformation, problems, experience and prospects for the digitalization of educational organizations, methods of mathematical and computer modeling, methods of development of information management systems, methods of quality management system were used. Results. The experience and principles of continuous digital transformation of the quality management of educational business processes at the Siberian State University of Geosystems and Technologies are presented. The distinctive features of digital transformation are described: documentation support for educational programs, publishing process, intermediate certification, digital footprint formation, teaching workload management for teachers, classroom fund, system of local regulations, executive discipline of employees (“Executor Calendar”). As a result of the digital transformation of the quality management of educational business processes, an increase in target indicators and an increase in the efficiency of educational processes were noted. Conclusion. Digital transformation should develop the positive results of the informatization stage. Using the principles of the process approach, standardization and documentation of processes within the quality management system simplifies the setting of the goal and objectives of digital transformation. The principles of ensuring demand and process control allow us to consider the digital transformation of process quality management as an indicative feedback control system. The tasks of digital transformation should include: continuous improvement of the activities of an educational organization, optimization of procedures for achieving its target indicators, prevention of various inconsistencies. Digitalization processes must be continuous, taking into account the constantly changing external and internal challenges and expectations of the education system and society.