Lessons Learned: A Primo Usability Study

Abstract

<p>The University of Houston Libraries implemented Primo as the primary search option on the library website in May 2014. In May 2015, the Libraries released a redesigned interface to improve user experience with the tool. The Libraries took a user-centered approach to redesigning the Primo interface by conducting a "think-aloud" usability test in order to gather user feedback and identify needed improvements. This article describes the methodology and findings from the usability study, the changes that were made to the Primo interface as a result, and implications for discovery system vendor relations and library instruction.</p>