The effect of customer-initiated support on employee service performance: The Self-verification theory perspective
Author:
Publisher
China Science Publishing & Media Ltd.
Subject
General Psychology
Link
https://engine.scichina.com/doi/pdf/757D99E21103450FBEB06727FBE3A244
Reference61 articles.
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2. Bridges, J., Nicholson, C., Maben, J., Pope, C., Flatley, M., Wilkinson, C., Tziggili, M.. Capacity for care: Meta-ethnography of acute care nurses’ experiences of the nurse-patient relationship. 2013, 760-772.
3. Chen, M., Lyu, Y., Li, Y., Zhou, X., Li, W.. The impact of high-commitment HR practices on hotel employees’ proactive customer service performance. 2016, 94-107.
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