The assessment of customer satisfaction on express bus provider using service quality dimension-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

The assessment of customer satisfaction on express bus provider using service quality dimension

Published:2022 Issue: Volume: Page:
ISSN:0094-243X
Container-title:VIII INTERNATIONAL ANNUAL CONFERENCE “INDUSTRIAL TECHNOLOGIES AND ENGINEERING” (ICITE 2021)
language:
Short-container-title:

Author:

Noor Norshaheeda Mohd,Thanakodi Suresh,Radzi Nurasyiqin Mohd,Nasir Zulhilmi Muhammad,Ahmad Mohd Arif,Ravindran Namashivayam R.

Publisher

AIP Publishing

Link

http://aip.scitation.org/doi/pdf/10.1063/5.0119849

Reference11 articles.

1. MIDA. Malaysian Investment Development Authority Services Sector. http://www.mida.gov.my/home/services-sector/posts/ (Accessed 28 April 2019).

2. R. Aerie. Waiting for the bus: The need to improve public transportation in KL, Opinion Malay Mail. https://www.malaymail.com/news/opinion/2014/10/03/waiting-for-the-bus-the-need-to-improve-public-transportation-in-kl/756981 (Accessed 28 April 2019).

3. A. M. Al-Azzam, European Journal of Business and Management 7, 2222–2839 (2015).

4. C. Arlen. The 5 Service Dimensions All Customers Care About. http://www.serviceperformance.com/the-5-service-dimensions-all-customers-care-about/ (Accessed 5 May 2019).

5. A. Filianie, “A Study on Service Quality in Relations Towards Customer, A Study on Service Quality in Relations Towards Customer Satisfaction Among Express Bus Customer in Kuantan,” Ph.D. thesis, Universiti Malaysia Pahang, 2013.

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP