Sexual harassment and wellbeing in tourism workplaces: the perspectives of female tour guides.

Author:

Alrawadıeh Zaid,Alrawadıeh Derya Demırdelen

Abstract

Abstract

This chapter aims to: (i) explore the experience of sexual harassment as perceived by female tour guides and identify its key sources (i.e. tourists, tour leaders, local service providers); (ii) examine the influence of sexual harassment on tour guides' wellbeing and their quality of work life; and (iii) to develop a typology of responses to sexual harassment. The chapter makes three clear contributions. First, it provides a more holistic understanding of sexual harassment in tourism services by drawing on the perceptions of female tour guides in a developing country (i.e. Turkey). Second, the chapter contributes to the advancement of research on gender-based violence in tourism in general and sexual harassment scholarship in particular. Third, the chapter responds to the call for more research addressing the wellbeing of tourism employees. The study draws on qualitative data collected from female tour guides in Turkey, where tour guiding jobs are predominantly carried out by males.

Publisher

CABI

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