Methodology for the diagnosis of patient pathway management in hospitals

Abstract

The patient flow, referring to the movement of patients through a healthcare institution, is essential for resource optimization, performance enhancement, and satisfaction level elevation within hospitals. The diagnosis of this flow is pivotal as it allows the identification of primary management inefficiencies. This research introduces a methodology structured in five stages for diagnosing patient trajectory management, integrating strategic and operational perspectives. After its implementation in a General Surgery service of a second-level hospital, its applicability was validated. The key deficiencies detected were grouped into essential variables for patient flow management. This methodology offers a holistic approach for healthcare administrators to evaluate the patient's journey within the hospital setting comprehensively.