Employees’ value creation and value capture. The case of airline industry

Abstract

The aim of this research paper is twofold: first, to verify whether and to what extent employees’ productivity influences firm’s value creation and performance; secondly, if and to what extent employees appropriate part of firm’s value. We focus empirically on a selected sample of firms in airline industry, in order to check if personnel’s productivity creates value, thus contributing to firm performance and sustainable competitive advantage. The reason why we chose this industry is because in this sector operations are critical factors in firm performance