1. juran On Leadership for Quality;Juran, J.M.,1989
2. The case for using industrial quality management science in health care organisations;Laffel, G.; Blumenthal, D.;JAMA,1982
3. How long before quality improvement pays off?;ROI, Feigenbaum A.V.;Quality Progress
4. Use of telephone enquiries to a microbiology laboratory as a proxy measure of reporting efficiency;Phillips, G.; Senior, B.W.; McEwan, H.;J Clin Pathol,1992
5. "What do you think of the service?" An audit of local general practitioner requirements;Paterson, JR, Murphy; MJ, Langan; J, Dryburgh; FJ, Shepherd; J.;Bulltin of The Royal College of Pathologists,1992