From systematic complaint analysis to quality improvement in healthcare-Reference-Cited by-同舟云学术

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From systematic complaint analysis to quality improvement in healthcare

Published:2024-05 Issue:2 Volume:13 Page:e002637
ISSN:2399-6641
Container-title:BMJ Open Quality
language:en
Short-container-title:BMJ Open Qual

Author:

Birkeland Søren^ORCID,Bogh Søren Bie^ORCID,Morsø Lars^ORCID

Publisher

BMJ

Reference16 articles.

1. Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights

2. Quantification of complaint and compensation cases by introducing a Danish translated and cross-cultural adapted edition of the healthcare complaints analysis tool;Morsø;Risk Manag Healthc Policy,2021

3. Patient complaints in healthcare systems: a systematic review and coding taxonomy

4. The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

5. Complaint behavior among Healthcare users: self-reported complaint experience and complaint proneness in adult men;Birkeland;BMJ Open Qual,2024

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