A path analysis study of factors influencing hospital staff perceptions of quality of care factors associated with patient satisfaction and patient experience-Reference-Cited by-同舟云学术

A path analysis study of factors influencing hospital staff perceptions of quality of care factors associated with patient satisfaction and patient experience

Published:2017-11-16 Issue:1 Volume:17 Page:
ISSN:1472-6963
Container-title:BMC Health Services Research
language:en
Short-container-title:BMC Health Serv Res

Author:

Leggat Sandra G.,Karimi Leila,Bartram Timothy

Publisher

Springer Science and Business Media LLC

Subject

Health Policy

Link

http://link.springer.com/content/pdf/10.1186/s12913-017-2718-x.pdf

Reference57 articles.

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3. Scotti DJ, Harmon J, Behson SJ. Links among high-performance work environment, service quality and customer satisfaction: an extension to the healthcare sector. J Healthc Manag. 2007;52:109–25.

4. McAlearney AS, Garman AN, Song PH, McHugh M, Robbins J, Harrison MI. High-performance work systems in health care management, Part 2: Qualitative evidence from five case studies. Health Care Manage Rev. 2011;36(3):214–26.

5. Chuang E, Dill J, Morgan JC, Konrad TR. A configurational approach to the relationship between high-performance work practices and front line care worker outcomes. Health Services Res. 2012;47(4):1460–81.

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