Evaluation of software development suppliers in banking sector using neutrosophic fuzzy EDAS

Abstract

Payment is an important part of people’s daily lives, and although both online and offline transactions made by credit cards increase every day with the growing interest in e-commerce, 85–90% of worldwide payment transactions are still made by cash. However, the banks, giant payment institutions like Visa and MasterCard, and Payment Service Provider companies aim to increase the number of card transactions and enhance their platforms by supporting a wide range of channels with digital solutions, enhancing the security and providing value-added services. Having the user-friendly and secure payment platforms, and easy and quick integration opportunities with the merchants are quite critical for the banks; which shift them to outsource Virtual Point of Sale platform and focus on their core business. In this article, the vendor selection process of a bank is researched and Evaluation based on Distance to Average Solution (EDAS) method is used for vendor selection.