Airport service performance at Abu Dhabi International Airport-Reference-Cited by-同舟云学术

Airport service performance at Abu Dhabi International Airport

Published:2023-06-16 Issue:2 Volume:21 Page:517-530
ISSN:1727-7051
Container-title:Problems and Perspectives in Management
language:
Short-container-title:Problems and Perspectives in Management

Author:

Y AlHammadi Mohamed¹,Almheiri Mansour²,Yatiban Aminurraasyid³^ORCID,Islam Rabiul³^ORCID,Sultana Sabina⁴^ORCID

Affiliation:

1. Ph.D. Student, School of International Studies, University Utara Malaysia

2. MA., School of International Studies, University Utara Malaysia

3. Ph.D., Associate Professor, School of International Studies and Institute of Excellence for Islamic Jerusalem Studies, Ghazali Shafie Graduate School of Government, University Utara Malaysia

4. Ph.D. Student, School of Languages, Civilization and Philosophy, University Utara Malaysia

Abstract

To acquire a significant footing in today’s competitive airport environments, enhancing airport service performance for passengers is essential. This study aims to investigate the relationship between queuing time, prime services, security screening, and service performance at Abu Dhabi International Airport in the United Arab Emirates (UAE). A quantitative methodology was employed. The sample size for the PLS-SEM analysis and the passengers’ airport service performance was determined to be 230 respondents. The results revealed a significant relationship between queuing time, prime services, security screening, and airport service performance. The findings also demonstrated a significant positive relationship between queuing time and airport service performance (β = 0.193, t = 3.564, p ≤ 0.000), a significant positive relationship between prime services and airport service performance (β = 0.478, t = 9.225, p ≤ 0.000), and a significant positive relationship between security screening and airport service performance (β= 0.227, t = 4.196, p ≤ 0.000). The outcomes are anticipated to support Abu Dhabi International Airport management in making efficient processes to augment airport service accomplishment for passengers from UAE and different countries.

Publisher

LLC CPC Business Perspectives

Subject

Business and International Management,General Business, Management and Accounting,Information Systems and Management,Law,Sociology and Political Science,Social Sciences (miscellaneous)

Link

https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18309/PPM_2023_02_AlHammadi.pdf

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