Unmet expectations for care and the patient-physician relationship

Author:

Bell Robert A.,Kravitz Richard L.,Thom David,Krupat Edward,Azari Rahman

Publisher

Springer Science and Business Media LLC

Subject

Internal Medicine

Reference38 articles.

1. Joos SK, Hickam DH, Borders LM. Patients’ desires and satisfaction in general medicine clinics. Public Health Rep. 1993;108:751–9.

2. Kravitz RL, Callahan EJ, Paterniti D, Antonius D, Dunham M, Lewis CE. Prevalence and sources of patients’ unmet expectations for care. Ann Intern Med. 1996;125:730–37.

3. Linder-Pelz SU. Toward a theory of patient satisfaction. Soc Sci Med. 1982;16:577–82.

4. Kravitz RL. Patients’ expectations for medical care: an expanded formulation based on review of the literature. Med Care Res Rev. 1996;53:3–27.

5. Lazare A. The interview as a clinical negotiation. In: Lipkin M, Putnam SM, Lazare A. The Medical Interview: Clinical Care, Education, and Research. New York: Springer-Verlag; 1995.

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