Managing Customer Support Knowledge-Reference-Cited by-同舟云学术

Managing Customer Support Knowledge

Published:1998-04 Issue:3 Volume:40 Page:195-208
ISSN:0008-1256
Container-title:California Management Review
language:en
Short-container-title:California Management Review

Author:

Davenport Thomas H.,Klahr Philip

Publisher

SAGE Publications

Subject

Strategy and Management

Link

http://journals.sagepub.com/doi/pdf/10.2307/41165950

Reference12 articles.

1. Lecture Notes in Artificial Intelligence 1168;Klahr P.,1996

2. J.Borrón,D.Morales, andP.Klahr, "Developing and Deploying Knowledge on a Global Scale," in Proceedings of the Eighth Innovative Applications of Artificial Intelli- gence Conference (Menlo Park,CA:AAAI Press,1996), pp.1443-1454.

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