1. Kolb Harry D., Introduction to An Action Research Program for Organization Improvement (Ann Arbor: Foundation for Research in Human Behavior, 1960), p. i.
2. Cattell defines synergy as “the sum total of the energy which a group can command.” Katz Daniel, Kahn Robert L., The Social Psychology of Organizations (New York: John Wiley and Sons, 1966), p. 33.