Tuning of Customer Relationship Management (CRM) via Customer Experience Management (CEM) using Sentiment Analysis on Aspects Level-Reference-Cited by-同舟云学术

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Tuning of Customer Relationship Management (CRM) via Customer Experience Management (CEM) using Sentiment Analysis on Aspects Level

Published:2018 Issue:5 Volume:9 Page:
ISSN:2156-5570
Container-title:International Journal of Advanced Computer Science and Applications
language:en
Short-container-title:ijacsa

Author:

AL-Rubaiee Hamed,Alomar Khalid,Qiu Renxi,Li Dayou

Publisher

The Science and Information Organization

Subject

General Computer Science

Link

http://thesai.org/Downloads/Volume9No5/Paper_40-Tuning_of_Customer_Relationship_Management.pdf

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research;Enterprise Information Systems;2024-05-15

2. From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model;IEEE Access;2024

3. Understanding Online Customer Touchpoints: A Deep Learning Approach to Enhancing Customer Experience in Digital Retail;2023 9th International Conference on Information Technology Trends (ITT);2023-05-24

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